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Last Revised: 18-02-2024 21:16:42

PRIVACY POLICY

GENERAL INFORMATION

This privacy policy applies to all online services of Prootzos Online

The controller is:

Prootzos Online
A.Karkavitsa 46
Pirgos, 27 131
Greece

Tel: +30 2621 121 373

Email: contact@prootzos.com

Registration tax office, Pirgos, ILIA
VAT ID no. EL 047648274
CEO: Nikos Prountzos

Anna Papadopoulou is the data protection officer, dpo@prootzos.com.

HOW DO WE PROCESS PERSONAL DATA?

We save and use your personal data only to process your orders and to get in touch with you. If you subscribe to our customer newsletter, we also use your email address to send the newsletter to you. We also save and process data that job applicants provide us as part of the job application process.

WHAT CATEGORIES OF DATA DO WE COLLECT?

Every time you visit our website, your IP address and other pieces of information are saved in anonymized form. If you register an account with us, your contact information will be stored. If you order products from us, your address and payment information will also be stored.

In particular, we save the following data from you.

REGISTRATION DATA

When you register an account with us, we collect and process certain personal data from you as your registration data. For example, we need your name, address information, telephone number, payment information and your email address to process your order. If you pay using a credit card, we do not collect and store any payment information such as credit card numbers or verification codes. You disclose this information only to the respective payment service provider. One exception with credit card payments is what is known as the pseudo card number: in order for you not to have to enter your credit card information for every payment, a pseudo card number is saved for your account. The pseudo card number only enables payment for products on our website that you order using your customer account. A pseudo card number is not identical to the credit card number. We delete all your registration data either: within 24 months, as soon as you delete your user account with us, or once the statutory retention period expires. You can delete your user account with us by sending an email to dpo@prootzos.com with your deletion request. The legal basis for this data processing is Art. 6 (1) lit. b GDPR.

EMAIL ADDRESSES

If you subscribed to our newsletter, or if someone invited you to Prootzos Online, we also store your email address. We will delete your email address once you delete your user account or if you unsubscribe from our newsletter.

We use the double opt-in method to ensure that you actually want to receive the newsletter. If you go through this process, you agree to receive the newsletter and to be added to the mailing list for it, and then you will receive a confirmation email that will allow you to legally confirm that you have registered for the newsletter. We will only add your name to the mailing list if you actually complete the confirmation.

We use these data exclusively for sending information that you request including information about our new offers.

You can revoke your consent at any time to the storage of your personal data (including your email address) and to the use of your data. You can do this, for example, by clicking on the “Unsubscribe” link in the newsletter. The legal basis for processing your data for the above purpose is Art. 6 (1) lit. a or Art. 6 (1) lit. b GDPR.

SERVER LOG FILES

Whenever you visit our websites, we automatically store certain data. This includes your IP address, type and version of the browser you use, and the time, date, and website from which you come to our site. Your IP address is saved in an anonymized manner. You can then no longer be identified. The legal basis for this data process is Art. 6 (1) lit. f GDPR.

FORUM

If you register for our online discussion forum, we save your username and email address. After you delete your account in the forum, this saved data will also be deleted. The legal basis for this data processing is Art. 6 (1) lit. a GDPR.

WEBSITE ANALYSIS

On our website, we use “Google Analytics” to collect information about use of our website, such as how often users visit our website, what pages they visit when they do so, and what other sites they used prior to coming to our website. Google Analytics collects only the IP address assigned to you on the date you visit our website, rather than your name or other identifying information.
Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our website. This cookie cannot be used by anyone but Google, Inc. The information generated by the cookie will be transmitted to and stored by Google on servers in the United States.

We use the information received from Google Analytics only to improve services on our website. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

Google’s ability to use and share information collected by Google Analytics about your visits to our website is restricted by the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to our website by disabling the Google Analytics cookie on your browser (https://tools.google.com/dlpage/gaoptout/.)

WHO WE FORWARD YOUR DATA TO

External service providers may have access to your data while they assist us in providing our services. In some cases, third parties such as government authorities, external consultants, or our business partners may receive your data.

IN PARTICULAR, THIS MAY OCCUR IN THE FOLLOWING CASES:

DOMAIN REGISTRATION

If we register a domain for you, we provide the required data to the corresponding registration service provider.

PAYMENT VIA CREDIT CARD:

If you pay via credit card, the payment is processed by an external service provider. For credit card payments, your information is collected directly by Viva Payment Services Single Member S.A. (Viva Payments) at the address 18-20 Amarousiou-Chalandriou, 151 25, Marousi, Greece.

DEBT COLLECTION AGENCY

If you as a customer fail to pay your invoices on time, your necessary data are passed on to an external debt collection agency.

THIRD COUNTRIES

Data is transferred to third countries in adherence to the legally regulated admissibility requirements. We will not transfer your data to a third country if it does not serve the purpose of performing our contract with you; if we have no consent from you; if the transfer is not necessary to assert, exercise or defend legal claims; and if there are no other exceptions. We will only transfer your data to a third country if there is an adequacy decision in accordance with Art. 45 GDPR or appropriate safeguards in accordance with Art. 46 GDPR.

OTHER CATEGORIES OF RECIPIENTS

State authorities and courts

WHERE DO WE PROCESS YOUR DATA?

We process your data exclusively in our servers.

COOKIES AND THE RIGHT TO OBJECT TO DIRECT ADVERTISING

“Cookies” are small files that are stored on a user’s computer. Cookies can store different kinds of data. Cookies are primarily used to store information about users. They are stored on the users’ devices during and/or after users visit a website or online store. “Temporary cookies”, “session cookies”, or “transient cookies” are cookies that are deleted after users leave an online store and close their browsers. With such cookies, for example, the content of a shopping basket can be stored in an online shop or a login bottleneck. However, other cookies are referred to as “permanent” or “persistent” and remain stored even after the browser is closed. For example, users’ login status can be saved when they visit a shop after several days. Likewise, permanent cookies can measure the “range” of a website (where the users are geographically located) or information on the users’ interests. This information is used for marketing purposes. “Third-party cookies” are cookies that are offered by the original providers (who operate the online store or website) to other parties. (If the original provider is the one using the cookies, they are often called “first-party cookies”). It is useful to know the above terms so that you understand our cookie policies and data protection agreement. If, as a Prootzos Online customer or as a visitor to our websites or interfaces, you do not wish cookies to be stored on your computer, we ask you to deactivate the corresponding option in the system settings of your browser. You can also delete stored cookies in the system settings of your browser. However, if you do these things, it will likely lead to problems when you try to use Prootzos Online websites and interfaces. If you would like to opt out of the use of cookies for online marketing and tracking purposes, you may be interested these two sites to help you:
1) the US site http://www.aboutads.info/choices/
2) the EU site http://www.youronlinechoices.com/.
Furthermore, you can deactivate cookies from being stored on your computer or device by changing your browser settings. However, if you do this, it will likely lead to problems when you try to use Prootzos Online websites, interfaces, and features on the interfaces.

SOCIAL MEDIA DATA

YOUTUBE
We integrate videos from the YouTube platform provided by Google (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Irland).
Privacy Policy: https://www.google.com/policies/privacy/
Opt-Out: https://youtube.com/opt-out.
The legal basis for this data processing is Art. 6 (1) lit. f GDPR.

ONLINE PRESENCE ON SOCIAL MEDIA

We maintain online presence on social networks and platforms in order to communicate with our customers, interested parties, and users and to inform them about our services. We use Facebook, Twitter, and Instagram, among others. When visiting each of these platforms, you as a user agree to the terms and conditions and the data processing guidelines of the corresponding operator.

Unless stated otherwise in our data privacy notice, we process user data if users communicate with us on these social networks and platforms, e.g. publish posts on our pages or send us messages.

We at Prootzos Online process users’ data only when it is in the customer’s legitimate interest for us to do so in accordance with Art. 6, (1) lit. b GDPR. As a company, we have a legal right to obtain general customer information to use in customer accounts. We also use customers’ data for communication purposes. If any of the providers below request users for consent for processing their data, the legal basis for data processing is Art. 6 para. 1 lit. a. GDPR.

For detailed information about the data processing operations of the providers below, as well as their opt-out options, please check the links that we have listed below.

Facebook:
Provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour Dublin 2, Irland.
Privacy policy: https://www.facebook.com/about/privacy/
Opt-Out: https://www.facebook.com/settings?tab=ads.

X (former Twitter):
Provider: Twitter International Unlimited Company, One Cumberland Place, Fenian Street Dublin 2, D02 AX07 Irland.
Privacy policy: https://twitter.com/privacy
Opt-Out: https://help.twitter.com/safety-and-security/privacy-controls-for-tailored-ads

Instagram:
Provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour Dublin 2, Irland.
Privacy policy: https://policies.google.com/privacy
Opt-Out: http://instagram.com/about/legal/privacy/

Youtube:
Provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Irland.
Privacy policy: http://instagram.com/about/legal/privacy/
Opt-Out: https://adssettings.google.com/authenticated

YOUR RIGHTS AS A “DATA SUBJECT”

You have the right to information about your personal data that we process. If you do not make requests for information in writing, please bear in mind that we might ask you to provide proof that you who you claim to be. Furthermore, you have a right to rectification or deletion or restriction of processing, as it is applicable to you under the law. Furthermore, in accordance with legal requirements, you have the right to object to us processing your data. You also have the right of data portability.

RIGHT TO LODGE A COMPLAINT

You have the right to lodge a complaint about the processing of your personal data by us to a supervisory authority for data protection.

VOLUNTARY NATURE OF DATA PROVISION

There is no statutory obligation for you to provide your data to Prootzos Online. However, you cannot use some of our services if you do not provide your data to us. Your decision to provide us with your personal data is completely voluntary.

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